SpotBet Privacy Policy — Your Data, Our Responsibility

SpotBet is one of Bangladesh's most trusted online entertainment platforms. We believe that protecting our members' privacy is one of our most important responsibilities. This Privacy Policy applies to our website, mobile app, and all services we offer.

Every time you register, log in, place a bet, or contact our support team on SpotBet, we collect certain information. This document provides a full account of what that information is, how it is stored, and how it is used.

This Privacy Policy was last updated in July 2026. Previous versions are automatically superseded.

SpotBet collects two types of information — data you provide directly, and data collected automatically.

Information provided directly

Automatically collected information

• IP address and device information (model, OS version)
• Browser Type & Version
• Platform activity logs (login times, bet history)
• Geographic location (general — not precise location)
• Cookies & Session Data

SpotBet collects information in the following ways:

• Registration form: Information you provide when creating your account.
• KYC Upload: Documents uploaded for identity verification.
• Payment gateway: Financial information during deposits and withdrawals.
• Support Chat: Information you provide when contacting us.
• Cookies & tracking: Automatically, while using the platform.

Your information is used solely for the following purposes:

Service Operations

• Account creation, management, and security.
• Processing deposits, withdrawals, and other financial transactions.
• KYC verification and age confirmation.
• Detecting suspicious activity and preventing fraud.

Contact & Support

• Sending transaction-related OTPs and notifications.
• Responding to support queries.
• Notifying you of important policy changes.

Service improvement

• Personalizing your platform experience.
• Identifying and resolving bugs and technical issues.
• Analyzing user preferences to develop new features.

SpotBet never sells your personal data. However, limited information may be shared in specific circumstances:

• Payment Providers: Mobile Pay, Nagad, Rocket — solely to process transactions.
• Identity verification service: Authorized third parties for the KYC process.
• Legal authorities: Under a court order or valid legal request.
• Technical Service Providers: Hosting, cloud services — under strict confidentiality agreements.

In each of the above cases, only the minimum necessary information is shared. All third parties are required to comply with SpotBet's privacy standards.

SpotBet retains data in compliance with applicable regulations, for the minimum period required:

After the designated period, data is securely deleted or anonymised.

SpotBet uses cookies and similar technologies to enhance your experience on the platform.

Cookie type

• Essential cookies: For login sessions and security — the platform cannot function without these.
• Functional Cookies: Remembers your preferences and settings.
• Analytics Cookies: Platform usage analysis — fully anonymized.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause some services to not function properly.

As a SpotBet member, you have the following rights over your personal data:

• Right to Access: You can find out exactly what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data after account closure (except where required by law).
• Right to Object to Processing: You may object to your data being used for specific purposes.
• Right to Data Portability: You may request a copy of your data in a machine-readable format.
• Right to Withdraw Consent: You can withdraw your consent to marketing communications at any time.

To exercise these rights, Help Center Contact us. We will respond within 30 days of receiving your request.

SpotBet uses industry-leading security measures to keep your data safe:

• SSL 256-bit encryption: All data transmissions are secured.
• Two-Factor Authentication (2FA): An extra layer of protection for your account.
• Regular security audits: Regular audits conducted by third-party specialists.
• Multi-Layer Firewall: Prevention of unauthorized access.
• 24/7 Security Monitoring: Instant detection of suspicious activity.

SpotBet strictly prohibits use by anyone under the age of 18. We do not knowingly collect data from minors. Age verification is mandatory at the point of registration.

If we become aware that a minor's information has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

SpotBet may update this Privacy Policy when necessary. For significant changes:

• You will be notified via SMS and email at least 14 days before any changes take effect.
• A notification will be displayed on the platform.
• The date of any changes will be updated at the top of this document.

Continuing to use the platform after any changes means you have accepted the updated Privacy Policy.

For any privacy questions, concerns, or rights requests, please get in touch with us:

• Email: privacy@spotbet.link
• General Support: support@spotbet.link
• Help Center: spotbet.link/help-center
• Time: 24 hours a day, 7 days a week

For privacy-related complaints, we aim to provide an initial response within 72 hours and a full resolution within 30 days.